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Returning items


The costs for return are for the customer.

In case of complaints or wrong delivery please contact us first.

Ph: +31 (0)316 582102



Free shipping from €150.00. Some countries have extra delivery costs.

You may return an item within the seven-day period following the item’s delivery. An item being returned must always be reported and sent in accordance with the returns procedure as otherwise the refund may be delayed. The items must be delivered to the storeroom within seven days of the request to return the items concerned. The goods must be sent back to us in perfect condition. Returned items will only be accepted if all labels are intact and affixed. NZA New Zealand Auckland BV will not accept any items whose labels are missing. Following the 14-day period, NZA New Zealand Auckland will assume that the customer is satisfied with the order. We advise you to provide the return shipment with a tracking number. The costs of returning are for the customer unless a wrong item has been received or when the item is broken. NZA New Zealand Auckland is not responsible for any damage, theft or loss.

All deliveries are subject to availability.




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